Intelligent Computer & Cellular Repair MSP Review: Ratings, Trust Score & Services in Hackensack

Intelligent Computer & Cellular Repair is a Established, High-Volume MSP based in Hackensack, holding a 4.8/5 rating across 475 reviews. Customers most often mention Helpful support team. Best suited for 100+ employees (mid-size to enterprise) organizations seeking standard IT support.
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⭐ 4.8 (475 reviews) AI Trust Score: 90/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 100+ employees (mid-size to enterprise) environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Intelligent Computer & Cellular Repair

90
Trust Score
25
Analyzed Reviews

😊 Positive: 96%

😐 Neutral: 0%

😠 Negative: 4%

🌐 Visit Website

Hackensack, New Jersey

Intelligent Computer & Cellular Repair Quotes?

Service Delivery Operational Analysis summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team

Most Common Customer Feedback Themes

Helpful support team
phone
michael
customer
fixed

AI Review Intelligence Summary

Based on 25 reviews averaging 4.8 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Nikita G

When other people said water damage costs too much to fix and isn't worth it, Michael took care of it! Thank you so much!...

Aaliyah Robinson

Michael was super efficient and knowledgeable on our issue to get my husbands phone fix. We will definitely be back when we need things fixed...

Sabrina Kdiry

Michael is FANTASTIC!! I dropped my phone and he fixed my screen immediately. Very personable and knowledgeable!! Do not hesitate to come to this repair shop I promise you wont regret it!!...

Geraldo Miguel

Great customer service and fix my laptop within a half an hour...

Isabel Bustamante

Michael was great! He replaced my phone screen and it looks great and works so smoothly! No complaints. I will recommend him to anyone to who asks....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 100+ employees (mid-size to enterprise) organizations seeking managed IT services

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