Zen Microtech MSP Review: Ratings, Trust Score & Services in Hackensack

Zen Microtech is a Established, High-Volume MSP based in Hackensack, holding a 4.9/5 rating across 189 reviews. Customers most often mention Helpful support team, Exceptional customer satisfaction. Best suited for 25-100 employees organizations seeking standard IT support.
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⭐ 4.9 (189 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
80/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
70/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Established, High-Volume MSP

✨ AI Insights for Zen Microtech

99
Trust Score
25
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Hackensack, New Jersey

Zen Microtech Quotes?

Operational Assessment summary

Operational Scoring

70
Support
70
Communication
70
Technical
80
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Helpful support team
screen
phone
fixed
work

AI Review Intelligence Summary

Based on 25 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention helpful support.

Customer Review Highlights

Hailey Choi

Fixed my phone screen super quickly! Kind and informative staff...

Ramon Didgey

Abbas & Raj helped me fix my MacBook Air when I had water damage. They were friendly, fast and efficient. I paid $245 to a product that was obsolete and could not get fixed from Apple. Come here look no further to fix your electronics. They got done within 3 days....

Komatsu Anna

They fixed my iPhone screen perfectly and gave me a free screen protector too!! I’ve been using the new screen for a couple of weeks now but works as brand new!! The best...

Mauricio Moncayo

Great experience, very professional crew. !! Recommend it 100%...

Daniela Cruz

I went to fix an iphone 13 and they instantly fixed it in 30 mins , such a good service...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • 25-100 employees organizations seeking managed IT services

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