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LANKEY I.T. Reviews, Services & Trust Score

LANKEY I.T. operates as a Security-First MSP with notable strengths in Fast response times, Strong communication, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
⭐ 5 (12 reviews) AI Trust Score: 82/100 Security-First MSP High-touch
Best For 10-100 employees environments needing managed IT support
Support Model High-touch
Strongest Area Security Readiness
Operational Profile Security-First MSP

✨ AI Insights for LANKEY I.T.

82
Trust Score
12
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Fort Wayne, Indiana

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Operational Overview

LANKEY I.T. operates as a Security-First MSP with notable strengths in Fast response times, Strong communication, Security-focused operations, Exceptional customer satisfaction. The company appears best suited for 10-100 employees organizations seeking High-touch IT support.
Best Fit 10-100 employees
MSP Archetype Security-First MSP
Support Style High-touch
Operational Maturity Established

Operational Scoring

85
Support
85
Communication
70
Technical
70
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Fast response times
Strong communication
Security-focused operations
Exceptional customer satisfaction

When This MSP Is A Strong Fit

  • Businesses needing highly responsive support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Prompt communication
Professional and reliable service
Knowledgeable IT support
Reasonable pricing
Small business focus
Remote access setup
Security and compliance monitoring
After-hours availability

AI Review Intelligence Summary

Lankey IT consistently delivers exceptional, professional, and reliable IT services tailored for small to medium businesses. Customers praise Luke and Andy for their prompt communication, knowledgeable support, and reasonable pricing. Their services include server purchases, phone setups, desktop upgrades, remote access, and ongoing security and compliance monitoring. Clients appreciate their responsiveness, willingness to assist after hours, and clear explanations during service. The team’s dedication fosters strong, long-term relationships, providing businesses with a competitive edge and peace of mind.

Customer Review Highlights

Amy Reidhaar ⭐ 5/5

Great with prompt communication!...

Christina Adkison ⭐ 5/5

I’ve been working with Luke and Andy at Lankey IT for several years now. They helped me with a server purchase, set up phones, and upgraded my desktop PC. Their service has always been professional, and I appreciate that they continue to monitor my business for security and compliance. I feel confident knowing they have my back....

Gina Canady ⭐ 5/5

They answer & respond quickly. Their top notch service is The Best!...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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