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Reboot Reviews, Services & Trust Score

Reboot - Technology and Consulting (Previously: Macanix) operates as a Balanced MSP with notable strengths in Strong communication, Personalized customer experience. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
⭐ 4.7 (7 reviews) AI Trust Score: 81/100 Balanced MSP Standard
Best For 10-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Reboot

81
Trust Score
7
Analyzed Reviews

😊 Positive: 95%

😐 Neutral: 5%

😠 Negative: 0%

🌐 Visit Website

Fort Wayne, Indiana

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MSP Intelligence Profile

Reboot - Technology and Consulting (Previously: Macanix) operates as a Balanced MSP with notable strengths in Strong communication, Personalized customer experience. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style Standard
Operational Maturity Established

Operational Scoring

70
Support
85
Communication
70
Technical
90
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Personalized customer experience

When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Excellent customer service
Knowledgeable and friendly staff
Affordable pricing
Reliable and trustworthy
Welcoming facilities
Personalized tech support
Community engagement
Minor communication issues

AI Review Intelligence Summary

Reboot is highly praised for its excellent customer service, knowledgeable and friendly staff, and affordable pricing. Customers appreciate the tech expertise of the owner and team, as well as the welcoming and tidy facilities. The company is seen as reliable and trustworthy, providing personalized tech support that makes customers feel comfortable regardless of their technical knowledge. Some customers also enjoy additional offerings like games and community events. One review notes a communication delay regarding appointment scheduling, but overall, the sentiment remains overwhelmingly positive.

Customer Review Highlights

Flying Colors ⭐ 5/5

As a small business, it’s so important to have computers that work properly. And when they don’t… I know I can rely on Reboot. They have great customer service and never make me feel bad for not being a “tech expert.” Reboot is worth their weight in gold! ? …...

Jack Flick ⭐ 5/5

The gentlemen at Reboot have always taken care of my computer needs. They do an awesome job at an honest price. There is no way that i would go or send someone anywhere else....

Jackie Nagy ⭐ 5/5

Owner, Jeff, is very tech savvy and very helpful. While my husband "talked tech" with Jeff, I purchased a card and dice game called Wazabi for family fun. Nice, friendly staff....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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