Mad City Techs Reviews, Services & Trust Score
✨ AI Insights for Mad City Techs
Trust Score
Analyzed Reviews
😊 Positive: 70%
😐 Neutral: 10%
😠 Negative: 20%
Madison, Wisconsin
Mad City Techs Quotes?Operational Overview
Operational Scoring
Operational Characteristics Customers Frequently Mention
When This MSP Is A Strong Fit
- 10-100 employees organizations seeking managed IT services
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
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- Businesses with advanced cybersecurity compliance requirements
- Multi-location enterprise infrastructure environments
Most Common Customer Feedback Themes
AI Review Intelligence Summary
Mad City Techs is praised for its knowledgeable and friendly staff, quick and effective computer repairs, and reasonable pricing. Many customers appreciate their professionalism, promptness, and willingness to assist both experienced and non-experienced users. The company is noted for going above and beyond, including phone support and maintenance services. However, some customers express dissatisfaction with repair delays, unexpected cost increases, and unresolved issues, leading to feelings of being overcharged or ripped off. Overall, the company has a strong reputation among repeat customers and businesses, though a few negative experiences highlight areas for improvement in communication and service consistency.
Customer Review Highlights
Mad City Techs quickly diagnosed the unique hurdles preventing my PC from being compatible with Windows 11. They provided a couple solutions and got me up and running in just a couple days. They went above and beyond to check my system was …...
Didn't fix the keyboard problem. It is an older laptop I didn't notice they hadn't fixed the problem until well after 30 days. I am S.O.L...paid $65 for nothing plus the $140. Ripped off and not happy with their policy....
Took my son’s PC in because it was randomly disconnecting from both monitors, and the fans would ramp up. Took it in on Tuesday, and it was done by Friday. The PC had a few build issues, such as some parts not being screwed in, and they …...
Review Data Sources
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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