Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.
Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.
Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.
Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.
Evaluates long-term customer engagement, account management quality, and client relationship consistency.
Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.
😊 Positive: 38.461538461538%
😐 Neutral: 0%
😠 Negative: 61.538461538462%
Minneapolis, Minnesota
Mimecast Quotes?Based on 13 reviews averaging 2.5 stars, overall feedback is below-average. Customers most often mention a security focus.
Their software is a disaster. A basic backup that spawns 130 threads of execution and drains your laptop battery on high CPU. Years of misery. The company could not care less about fixing their problem. I do not recommend....
Abruptly canceled our on premise licenses so we could no longer offer backups to our clients. We had been with them for many years. We now have to eat the cost to move clients to a new service....
There is basically no customer service or poor support and when you call sales the phone rings forever and nobody answers....
Very cool place....
CrashPlan used to be a reliable backup service, however they have migrated to a "business only plan" and have abandoned support of the legacy CrashPlan Home users. In October, they transitioned their backup services over and my server …...
Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.
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Businesses comparing managed IT providers often evaluate operational efficiency, downtime reduction, cybersecurity risk reduction, and long-term support costs.
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