Security Technology Group Chesapeake - MSP Reviews, Trust Score & AI Analysis

Security Technology Group operates as a Security-First MSP with notable strengths in Helpful support team, Strong communication, Security-focused operations, Professional client interactions, Exceptional customer satisfaction. The company appears best suited for 25-100 employees organizations seeking Standard IT support.
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⭐ 5 (160 reviews) AI Trust Score: 99/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
70/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
85/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Security-First MSP

✨ AI Insights for Security Technology Group

99
Trust Score
67
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Chesapeake, Virginia

Security Technology Group Quotes?

Business Support Operations Analysis summary

Operational Scoring

70
Support
85
Communication
70
Technical
90
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Strong communication
Security-focused operations
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Security-focused operations
Helpful support team
Strong communication
Professional client interactions
Fast response times

AI Review Intelligence Summary

Based on 67 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention a security focus, helpful support, strong communication, professionalism.

Customer Review Highlights

Runita Hill

After our church experienced two break-ins that were featured on the news, STG reached out to us during a very difficult time. Their kindness, professionalism, and genuine concern meant more than words can express. …...

Kristopher Filak

Ethan was very professional, respectful, and knowledgeable about security installation and maximizing our equipment to cover all potential vulnerabilities. I would absolutely recommend Ethan and gladly have him back if we have any further security related needs....

Angie Powell

Ethan and Matt are fantastic! Professional and extremely helpful. Answered all of my questions and went beyond what was required. Thank you for your help!...

dwayne duplessis

Christian was very professional and knowledgeable. Thank you sir for the quick fix and great customer service...

Devon Pilkington

We recently had STG install the security cameras, access control system, and badge entry system at our new office and warehouse facility, and the experience was outstanding from start to finish. Their team was professional, knowledgeable, …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 25-100 employees organizations seeking managed IT services

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