Shelby County Child Support Services Division

I called back to back. Listen to music an hour. Rep answered and you can her laughing and talking in background. I held the phone 12 min and not a hello. Then I hung up called back, listen to music 45 minutes and I hung up. Something need to change. By starting with monitoring calls randomly

I'm so close to standing outside this building protesting with a sign. Are our tax dollars paying these people? It's awful. Unprofessional. Get ahold of someone and still nothing is done. Have you sent a few emails? I have, with zero …

This administration is awful at preforming their duties. Two of my children have been adults for almost two years, and they have still been charging me monthly support. No one instructed me on what they needed from me as far as High School …

I had twin boys in 2018, got their paternity test done in 2018. Ended up having a court date in 2020 in which they said only one of my boys had a paternity test done....BUT THEY WERE DONE TOGETHER IN THE OFFICE, mine and theirs. They ended …

GOOGLE “HS 2755 Complaint Form”, FILL IT OUT, AND MAIL IT.

It is the official complaint form specifically for TN child support services. …

The phone waite times are upwards of three hours. Also, the call back feature doesn’t work and if you choose one you’ll have to start the process over again.

They have the worst customer service ever.I hate I have to call them those young ladies that answer phone are terrible

They lied to me about that I was going to a modification on my Child support payment. My Child has been living with me for 4 and half years and told that will get a Zoom call about my case. That was 4 months ago. I have proof that I …

This people are a big joke i applied for childsupport in 2020 its 2022 and my childs father still havent received a court date everytime i call they give me different versions he got summon in 12/2021 its about to be 1 year since and …

I've had custody of my daughter over a year and they continue to take child support out of my check every week. Its ridiculous. I had 4 people on an email thread and still couldn't get it done. Talked to the complaint office 4 months ago. …

Title IV-D is not in the best interest of the child but for the state. Please educate yourself because no one will tell you that. The state makes hundreds of millions of dollars from child support enforcement. The judges, attorneys, case …

Very unprofessional and rude staff. The only way to get things done is to walk into office and pray that they dont think you are making up a story. I have had several hardships due to their lack of professionalism and they only …

This is the worst business ever very poor uneducated women working there and they hang up in your face. They also catch attitudes never process important documents and on top of all that I truly believe they stole my tax refund. They …

Terrible workers. My case worker is Jackie Hubbert and I’ve only spoken to her once in almost two years. She’s a waste of labor. I have to call the office every month to get anything done because they’re so lazy and unprofessional.

I have dealt with these people for over 38 years Only to be disappointed after each year.
I have children who are now grown-ups and have never received support for not …

I’ve been trying to file for child support since 2009. I was hoping that it would be different this time but no, they don’t do anything. I filed again in October… NO PROGRESS HAS BEEN MADE ON MY CASE. They are completely useless.

I think this place is corrupt. My husband was suppose to be off child support months ago and they lie and tell him it will stop and they are continuing to take from him. They also keep changing the amounts. Saying he owe $26 one week after …

If I could give no stars I would! Absolutely the worst place ever. Hours waiting to get call answered and when they finally do, no information provided. Then then response they give is we will contact you within 7 days. Days pass and it's …

Tamara gets 5 stars. I had the pleasure of speaking with her today. She had great customer service and took the time to listen to my concerns, research my case, and document the correct information for review. I’m so glad that the other …

I wish by all means that I could give them zero stars. I have lived in Memphis for about 8 years and in all my years have never seen a group of community workers who apparently do not like there job. When you call it as if you are bothering …

The hold wasn’t too long and the young lady on the phone was nice. quick and professional…. The first one was years ago and it was true at the time. …

They're system shows I've paid 58,000.00 into my arrears. My court order is to pay back 47,000. The person I spoke with says I still owe 6,700.00. Hooked on phonics doesn't work for her. WISH I COULD GIVE NO STARS!!!!!

This office is terrible, I have been calling about my case and everytime I call about it they give me the run around, and they just be ready to get you off the phone . They litterally do not care, about helping you. This is not right.

Shelby County has the worst child support system ever! If the women are having a hard time with them then just imagine how hard it is for us men who are trying to get issues resolved! The case managers won't even give you a call back! Zero stars should be an option.

The child support system is a failure to women. My child's father hasn't paid child support but has a job. My son is 15 and hasn't heard from his father, but I'm left with all the responsibility and he gets off free. He should be imprisoned but the people in Tennessee just get paid to do nothing and it's absolutely unfair and ridiculous

My experience has been horrible. They were not on my case as much as they should have been. For an entire year, I never got an update so I had to make calls randomly, just for them to say they were on it. After so much, I personally hired …

11 years and I haven't gotten one payment in cs. After 11yrs I've just found out my case workers name and she never contacts me never return calls. They act as if this boy is untouchable. I've been told "he has a warrant out" but every time …

This location is no longer being used. It only has two locations. I have no idea why they have not requested this location to be removed from Google maps.

I called 3times waited for 30mins each time for somebody to answer then when they did answer I was put on hold again then hung up on .. and nobody tried to call back or anything I call back to speak to a supervisor and was told that I just …

It’s so ghetto !! I literally called in to ask why I haven’t been receiving any payments and a dumb woman hung up on me mid sentence. I’m so over these uneducated people with no customer service experience being able to obtain jobs such as these. TN do better !!

I wish I could give this place a negative 10?
Horrible attitudes FOR NO REASON. I paid my fees like I was told to and a process that i was told will take 72 hours is lasting 3 weeks and slowing me down on …

I sent in info showing my children have been with me and yet im still getting money tooken. They took my whole damn income tax check but when they look in the system the judge ruled custody back to me. So for the whole year of 2017 they …

I have called a few times this week to talk to someone about my case. Every time the phone just rang or hung up on me after holding a long time. I wish I were able to upload a screenshot of how long I was just on hold. After 1:12 mins of …

No one seems to be trained. I have called on 3 different days about the same problem and gotten 3 different answers all of the were wrong. And these ratchet women who answer the phone come off uneducated and unprofessional. No sense of …

I spoke with a young lady for 20 minutes she could not comprehend what I was asking. She was not listening for understanding she was literally listening to respond with an attitude. I am not sure why she was taking offense to my question, …

This place is ONLY a means of communication to Juvenile Court on Madison in Memphis, TN.
I advise you all who have difficulties with these matters in this very unjust …

Why cant ppl do their jobs, I am over a person case and the child receive ssi from the father and the case has been on hold for over a year and they release funds that do not suppose to go to the other parents. But they keep saying waiting …

My husband and I have been married for close to a decade now and have been trying to get our child support case closed for just as long. We spend hours on hold, just to be hung up on. In the rare times we do speak to humans, they tell me …

Hold time is terrible, and they do not return calls/follow-up and such as they say they will, this even goes for management. Sadly they do a poor job of managing one's paperwork, such as losing it, and no one held accountable. They should be ashamed. This is not ok.

I visited this location back in 2014 and as of 2017 I have yet to be assisted with my case. The lack of professionalism is amusing at this point like how can this location still be in business. I am under the impression that they just don't …

It's sad that the manager and fellow employees are so unprofessional that when they find difficulty in handling your case or tired of working they will let the phone ring and will hang up in your face over and over again. you can never get …

It is embarrassing to live in Memphis and have to deal with inadequate services for the support of children. My case is handled in Memphis because I live here, my ex spouse lives in MN. When I call MN they are always helpful, professional …

Memphis Tn Shelby County Child Support is the most unprofessional establishment I’ve ever had to deal with. Totally no front desk customer service skills they are the RUDEST. Case Workers also never reach back out as told. This place Does …

This people who work at this office is lazy. I got a letter in the mail on 12/04/2018 and it was posted marked 11/30/2018. The letter said I had court date of 12/04/2018@1:00 pm. They need to firer all those lazy people at there ooffice casue this is the second time this has happen to me casue of there incompetence.

Had to give a 1 but I would review them a zero.
They do not fight for the custodial parent. As long as they are making a payment they can’t and won’t do anything. $50 dollars a year paid when “awarded” $350 a …

My experience is just like everyone else on this page. Terrible. They never answer the phone. I have been calling these clowns for two days just to change my address because I stay way too far to be driving 30 minutes to change a damn …

I Have called About my case and i have made all my Payments and they continue to garnish me and now they will not answer. everyone check your payments cause they will take money from you

I live in Nashville and had to contact the Memphis office and get my case reopened. Upon reading the online reviews I was extremely skeptical with calling and discussing the privacies of my case . Well to my surprise Mr.Asa answered the …

This place is HORRIBLE. A court date for a modification takes almost a year. Not only that, but I call and have to wait for almost 30 minutes just to speak with someone. And when I do, they are very unprofessional. A rep told me that she …

This office is very unprofessional!!!!!! They’re always dismissing your concern(s) about your child(ren). It’s like they’re more for the deadbeat dad than the children. I’ve been trying to get answers about my case for 7 years and they have …

If I could give 0 stars I would. They lost my modification papers that I filed back in June of 2017. I called at least once a month since filing to make sure they were doing their job and to get updates on my mod. (I remember filing the …

I can't even give this Department half a star, they don't deserve no stars, but only way I can post this is too give at least one. This office is so lazy, I've had to do their job for them as to find out where the deadbeat works and live. …

If I could give zero stars I most certainly would. They keep giving me the run around about my case. Can't locate father after I have given address. Sad Customer service. Would not recommend at all. No help people and they are very rude on phone

Absolutely horrible system. I recently called about my case January 2024 & the young lady I spoke to on the phone looked up my case & could not verify my current address or the father’s address for the strangest reason & told me I hadn’t …

Its sad that you have a system against men, but to have women of color lying and trying to intimidate you is even worst. The front desk representative behaves like she is out on the corner. Its obvious that some of the workers in the back …

I have custody of 4 kids that I've had for 12 years. I have 3 different cases and can't get a dime from the absent parents. It's sad how they let people just get away without taking care of their kids. I have to go to court ever other month just to hear the other parent didn't show up or it's a warrant been issued. SMH!!!

I absolutely hate this place. They aren't doing the job that they are paid to do. The lady asked me to find out where the father works, his new address and phone number. Really, I might as well go to him and be my own child support enforcement

I’ve been calling for over two weeks trying to schedule a appointment and I have not been able to get anyone on the phone!!!! Holding on for hours at a time each time and this unacceptable. I plan on going there Monday Morning and hopefully I leave with clarity or at least a appointment date!

JUNE 2024: WHERE IS THE TAXES FROM ARREARS THIS YEAR??? (THE DADS ARE SAYING THEY TOOK THE TAXES BUT NOT ONE WOMAN HAS RECEIVED THEM)!!! Why is my child father getting $200 off to get his kids every weekend YET HE NEVVVVEEERRRR SHOWS UP??? …

I doubt this review will change ANYTHING. But I’ve been given the runaround for months. I was told they’ve completely entered everything wrong in the system for my info and I’m not allowed to change it over the phone. I don’t live there …

You'd think you would walk into a place of compassion and individuals with superior communication!
No! Total opposite …

I called and told them the non custodial parent was in jail and they told me there was nothing they could do because they didn't have an accurate address on file. If he's in jail, 201 Poplar is his address!. Mind you,he's already in …

If I could give a negative zero I would!! I’m thinking very seriously about going to the news on this office!! Where do they get the people that work here from?!!! Supervisor is never available. Case Manager nerve available. Get a different …

My caseworker never returns my calls. No one ever answers the phone and when they do, they have bad attitudes and extremely unhelpful.

Took my taxes and fail to update the payment in the system. Been (2) months. My daughter received the whole amount and they still won't update it. I sent an email to the State showing proof that the payment was made. …

Worst place in Memphis. I mean worse than XFinity and that says a lot. I had some arrears to catch up (which was my fault), but they were paid in full June 2015. Here it is January and still have this payment coming from my check. Can't get …

My arrears was paid off two years ago.Even had a meeting with a mediator downtown who ended the meeting when his supervisor called and said " He is clear.We are closing the books on him..." …

If I could give them 0 stars I would! I can’t believe that this place is responsible for having the say so of how funds are allocated regarding children! They set appointments then don’t keep them and don’t even let you know! Then they act …

Taking my baby father off child support because the things they are imposing on him should be illegal at this point. I believe in child support but the things they are forcing upon people is sick. He is better than the system they have in place. I'm just gone remove him.

Worse agency ever. No one is professional in the office. They talk a good game and provide zero help. There is no care about the kids at all. It's all a racket and something needs to be done. They charge and do nothing about it because it …