Progressive Tech currently shows stronger trust indicators (92/100) and overall platform reputation signals. Progressive Tech has a larger review footprint (264 reviews) which may indicate broader market experience and customer engagement.
| Feature | Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support | Progressive Tech |
|---|---|---|
| Customer Rating | ⭐ 5.0/5 | ⭐ 4.5/5 |
| AI Trust Score | 85/100 | 92/100 |
| Total Reviews | 24 | 264 |
| Location | Seattle | Seattle |
| Best Company Size | Mid-Size MSP | Mid-Size MSP |
| Estimated Pricing Tier | Standard MSP Pricing | Standard MSP Pricing |
| Best Suited For |
General SMB Businesses
|
General SMB Businesses
|
| AI Evaluation | Competitive alternative | ✅ Stronger trust signals |
| Support Responsiveness | 85/100 | 70/100 |
| Communication Quality | 85/100 | 85/100 |
| Technical Expertise | 90/100 | 70/100 |
| Client Relationship Score | 70/100 | 100/100 |
| Cybersecurity Readiness | 90/100 | 70/100 |
| Recommended | 🏆 Recommended Match |
Progressive Tech holds the stronger overall trust position with a 92/100 trust score. Security scoring shows Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support at 90/100 versus 70/100 for Progressive Tech, highlighting measurable differences in cybersecurity readiness and infrastructure protection maturity.
Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support currently leads customer satisfaction with an average rating of 5.0/5. Communication scoring places Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support at 85/100 compared with 85/100 for Progressive Tech, reflecting differences in responsiveness, clarity, and ongoing client interaction quality. Relationship management scores of 70/100 and 100/100 also indicate varying approaches to long-term customer engagement and account support.
Progressive Tech has accumulated 264 customer reviews, indicating stronger public visibility and broader customer exposure. Technical expertise scoring places Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support at 90/100 versus 70/100 for Progressive Tech, highlighting differences in infrastructure expertise, troubleshooting capability, and managed IT operational depth. Support responsiveness scores of 85/100 and 70/100 further reflect differences in helpdesk execution, ticket handling, and operational support consistency.
Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support appears positioned for General SMB Businesses with Standard MSP Pricing, while Progressive Tech shows stronger alignment for General SMB Businesses under a Standard MSP Pricing pricing structure.
Customer sentiment themes are derived from publicly available review signals, service positioning, and managed IT support categories.
Progressive Tech currently holds a higher trust score of 92/100 compared with 85/100 for Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support.
Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support shows a technical expertise score of 90/100 and support responsiveness score of 85/100, while Progressive Tech scores 70/100 for technical depth and 70/100 for operational support responsiveness. These scoring differences may reflect variations in infrastructure management complexity, troubleshooting capability, cloud operations maturity, and overall managed IT execution quality.
Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support currently maintains an average rating of 5.0/5 across 24 customer reviews, while Progressive Tech shows 4.5/5 across 264 customer reviews. Communication scoring of 85/100 versus 85/100 also highlights comparative responsiveness, issue clarity, and long-term customer interaction quality.
Fidelis, Inc. | Managed IT Services, IT Consulting, IT Support appears more aligned for General SMB Businesses, while Progressive Tech shows stronger positioning for General SMB Businesses. Security readiness scoring of 90/100 versus 70/100.
Reviewing providers like Fidelis, Inc. | Managed IT Services, IT Consulting, IT Supportand Progressive Tech side-by-side can help organizations identify which MSP aligns best with their technology requirements, security priorities, and business growth plans. For specific company information visit the MSP website(s) below.
