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Progressive Tech Reviews, Services & Trust Score

Progressive Tech operates as a Balanced MSP with notable strengths in Strong communication, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
⭐ 4.5 (70 reviews) AI Trust Score: 86/100 Balanced MSP Standard
Best For 10-100 employees environments needing managed IT support
Support Model Standard
Strongest Area Client Relationships
Operational Profile Balanced MSP

✨ AI Insights for Progressive Tech

86
Trust Score
70
Analyzed Reviews

😊 Positive: 100%

😐 Neutral: 0%

😠 Negative: 0%

🌐 Visit Website

Seattle, Washington

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Operational Assessment

Progressive Tech operates as a Balanced MSP with notable strengths in Strong communication, Personalized customer experience, Professional client interactions. The company appears best suited for 10-100 employees organizations seeking Standard IT support.
Best Fit 10-100 employees
MSP Archetype Balanced MSP
Support Style Standard
Operational Maturity Highly Established

Operational Scoring

70
Support
85
Communication
70
Technical
100
Relationships
70
Security

Operational Characteristics Customers Frequently Mention

Strong communication
Personalized customer experience
Professional client interactions

When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 10-100 employees organizations seeking managed IT services

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Situations Where Alternatives May Be Worth Comparing

  • Businesses with advanced cybersecurity compliance requirements
  • Multi-location enterprise infrastructure environments

Most Common Customer Feedback Themes

Data recovery expertise
Outstanding customer service
Honest and transparent communication
Prompt and efficient repairs
Mac and PC hardware support
Cost-effective solutions
Patient and knowledgeable staff
High customer satisfaction

AI Review Intelligence Summary

Progressive Tech consistently delivers outstanding customer service and expert technical support, particularly in data recovery and hardware repairs for Macs and PCs. Customers appreciate their honesty, clear communication, promptness, and professionalism. Many reviews highlight successful recovery of critical data, efficient handling of complex issues like RAID failures, and willingness to offer cost-effective solutions. The team is praised for their patience, knowledge, and personalized advice, making clients feel valued and well-informed. Despite the stressful nature of tech failures, Progressive Tech provides reassurance and dependable service, earning high recommendations and repeat business.

Customer Review Highlights

Alfred Carcieri ⭐ 4/5

Outstanding work and terrific customer service, there isn't much more you can ask of a business. …...

Andrew Horton ⭐ 4/5

Data recovery is not something you should ever have to experience. This was the case for one of my clients with tax data he needed quickly. Richard and team at Progressive Tech not only were able to quickly diagnose two completely …...

Arnaud Grüss ⭐ 4/5

Some days ago, the connector (USB adaptor) of my main hard drive broke (what a dumb ass!), while I had not done any backups for two months (what a double dumb ass!). …...

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

Google AI Sentiment Analysis Review Pattern Detection

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