Cyber Protect LLC MSP Review: Ratings, Trust Score & Services in Detroit

Cyber Protect LLC is a Security-First MSP based in Detroit, holding a 5.0/5 rating across 82 reviews. Customers most often mention Helpful support team, Security-focused operations, Professional client interactions, Exceptional customer satisfaction. Some reviews also note Slow response times. Best suited for 25-100 employees organizations seeking reactive IT support.
Cyber Protect LLC logo
✓ Claimed
⭐ 5 (82 reviews) AI Trust Score: 96/100 Professional IT Partner Highly Established MSP

Operational Scorecard

Operational scoring combines customer sentiment analysis, service quality indicators, technical capability signals, and support responsiveness patterns identified across public review sources.

Support Responsiveness
55/100

Reflects responsiveness, helpdesk efficiency, ticket handling consistency, and ongoing support availability.

Communication Quality
70/100

Measures communication clarity, client responsiveness, status updates, and ongoing customer interaction quality.

Technical Expertise
70/100

Represents infrastructure expertise, cloud operations maturity, troubleshooting depth, and technical service capabilities.

Relationship Management
90/100

Evaluates long-term customer engagement, account management quality, and client relationship consistency.

Cybersecurity Readiness
90/100

Indicates perceived cybersecurity maturity, risk management capability, and infrastructure protection readiness.

Best For 25-100 employees environments needing managed IT support
Support Model Reactive
Strongest Area Client Relationships
Operational Profile Security-First MSP
✔ Verified

✨ AI Insights for Cyber Protect LLC

96
Trust Score
49
Analyzed Reviews

😊 Positive: 100.00%

😐 Neutral: 0.00%

😠 Negative: 0.00%

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Detroit, Michigan

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Operational Overview summary

Operational Scoring

55
Support
70
Communication
70
Technical
90
Relationships
90
Security

Operational Characteristics Customers Frequently Mention

Helpful support team
Security-focused operations
Professional client interactions
Exceptional customer satisfaction

Most Common Customer Feedback Themes

Security-focused operations
Helpful support team
Slow response times
Professional client interactions
cyber

AI Review Intelligence Summary

Based on 49 reviews averaging 5.0 stars, overall feedback is excellent. Customers most often mention a security focus, helpful support, professionalism. Some reviewers raised concerns about unresponsive support.

Customer Review Highlights

Dave Swineford

I highly recommend them. Their services are top-notch....

Esther Haugabook

I highly recommend this company for cybersecurity and IT support. As Interim Executive Director of a nonprofit housing corporation, I rely on responsive and knowledgeable support to help keep our systems secure and our day-to-day operations …...

Jeff Sayers

I am so happy my company found Chey and CyberProtect. Not only are we now covered by top notch security protocols, but our networks and systems have received upgrades that make work tasks much easier for our entire team. Chey has been very …...

dave lacovic

Hiring Cyber Protect was the best decision we ever made. They brought us up to speed and keeping us purring. Thank you!!!...

Josue Salmeron

Wonderful team, gave us awesome service. Truly appreciate their wiliness to work with us....

Review Data Sources

Customer sentiment analysis, trust scoring, and operational insights on this page are generated from publicly available Google my business reviews, ratings, direct review submissions and service-related feedback aggregated from online platforms.

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When This MSP Is A Strong Fit

  • Organizations prioritizing relationship-driven IT support
  • 25-100 employees organizations seeking managed IT services

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