IronEdge Group | Houston Managed IT Services

I discovered IronEdge Group at an IT conference that I was at for CPE credits for my CISA certifications. Andrew Moore, the Company's COO, spoke at the conference, and I could tell he was very knowledgeable about IT and the current threat …

Staff is friendly and easy to work with, responded with support quickly and completed tasks without any issues. Great team to work with!

I bought a new phone yesterday and DUO would not work upon Log-in this morning. I called on an urgent basis for help. I was helped quickly and it worked beautifully. Thanks so much for being so responsive IEG!

Iron Edge is consistently great at addressing any issues I experience, with dedication to even the most mundane issue in trying to resolve it. Everyone I have spoke with has been a consummate professional and I would recommend them highly.

OMG!!!! Amazing i was having trouble all day at work with my printer and computer did a ticket and they called me right in 10 min and fixed it right away now I am back to work with no problems'

Josh was great and super patient through the process. Overall an excellent experience and he was able to fix the issue I was having.

Quick response time. Friendly service. Resolved the issue. Highly recommend IronEdge to anyone looking for managed IT services.

Excellent customer service with very professional tech people. Cara really helped me with a challenging problem for me, but an easier one for Iron Edge - I always appreciate their ability to help with computer issues.

So professional, short wait times for IT support, quick resolutions, amazing technicians. From the time I called in to the time my issue was resolved was 5 mins total. Abby was quick, friendly, professional.

The team at IronEdge make it simple to place a help request. Always call either early or right on time with scheduled service. I love their patience and great attitude while on the phone with us and even in person. They have gone above and beyond to fix things we didn't even know needed to be taken care of. Thank you!!

I was having problems with my home computer, called IronEdge and immediately had help. We figured out it was an internet problem, which was being fixed the next day, so IronEdge advised me the different options I had in the meantime. Very professional team.

Iron Edge has a very knowledgable and helpful staff. They are definitely readily available when needed ... all of the IronEdge Team work closely with our company to ensure that our needs are met in a timely, professional manner.

Tyler and the IronEdge team are wonderful to work with- incredibly helpful, timely and knowledgeable. Highly recommend IronEdge Group!

IronEdge is our company IT assistance group. I have contacted them many times in the past couple of years. Every person I have dealt with has been extremely knowledgeable and they have rectified my problem quickly and without issue. I would strongly recommend them for your IT assistance needs.

Ellle is AMAZING! She has been on the phone with me off and on for the past 5 hours. She is patient, kind, respectful, and relentless at problem solving! She got my system back online, I lost no information, and she patiently answered my …

I love working with the support team at Iron Edge Group! They are super responsive, and will double check everything is working correctly before closing out a ticket. And if there is every any miscommunication, they are quick to schedule time to discuss and troubleshoot any process and procedures.

Usually resolves my issues fairly quickly in relation to IT. They login remotely to your device and investigate the issues while talking with you on the phone.

IronEdge was very helpful with my service ticket. The gentleman was able to take control of my computer to access the situation and it was literally fixed within 5 minutes of us being on the phone. Thank You IronEdge!

Managed Iron worked with me as a new client like we were old friends and resolved my PC issues as well as following through on the manufacture warranty and arranging the return of my PC. I would recommend them to anyone

They're always so professional and patient when I have technical issues. Great at explaining the process as well. Highly recommend them!

Manny, who has helped me multiple times, has been courteous, knowledgeable and nothing short of expectational overall. He's patient when I try to explain my dilemma and diligently answers every question I have for him. 10/10 Great job, Manny!

What a company and some of the best customer service. Their VOIP dept is outstanding as well!!

Mt screens went black while I was changing the settings. contacted Iron Edge, talked to Sean. He had me up and going in about 20 minutes.
Capable and professional!

Help desk ticket-tracking not quite smooth. Issues that are company-setup specific will take longer to resolve. Still unsure if service is better than having an actual IT person on staff.

I've used a number of IT services in my past and IronEdge is the best I've experienced. They are professional and respond quickly to open tickets. I highly recommend them.

Very responsive, knowledgeable, patient, and respectful - highly recommend.

The gentleman that assisted me was amazing! Couldn't have asked for better service. He was very attentive and patient with me, as I'm am not that good with computers. Walked me through step by step to get my co-workers computer going. …

The experience I am having with IronEdge is a ten and beyond. I am very serious when it comes to customer service and they have Exceeded my expectations. Each individual I have spoke with, and have met, are very knowledgeable in their …

I use IronEdge to support our company of 100 or so employees. They are a good partner. I'm pleased with their support.

Manuel Moreira did an excellent job resolving the issues with my laptop. He was very patient and knowledgeable. He also did a follow-up the next day to ensure everything was running well. Thanks again Manuel!!

Very helpful and efficient. Sean Dixon was able to help me fix my issue and get on my way in a proficient concise manner.

Promptly help me set up my new computer. Gave good directions and were patient. Good customer service! Just hate when you call back and the person you were speaking to is on another call, but that's difficult to manage.

Thank you so much Josh, YOU ARE THE BEST! I really appreciate your patience and knowledge!

I had to call on IronEdge for multiple issues related to networking and switch problems, hardware and transferring of information. They have been remote and onsite during Covid using safety precautions. In each instance, they were very …

Iron Edge always does a Great Job! They are prompt and are always able to fix any issues myself or my staff encounter.

FANTASTIC IT Support. Our company utilizes Iron Edge for all IT requests. They are super prompt and responsive and always extremely friendly and resolution driven!

Silly me, I forgot my business center password. I filed a ticket for support and received a callback within 24 hours (and I wasn't at the business center)...no problem. They sent me a calendar link to schedule a time for a call when I could …

I feel like I've had to reach out to IronEdge too many times for my issues, however every time I speak with someone, it is always a pleasure. No one ever seems annoyed or frustrated ( like some IT and tech pros do), They always resolve my issues and also help with extras. They are awesome in my book!

Iron Edge ALWAYS is very courteous, helpful, and very attentive to whatever problem I have. Their response time is awesome and I always leave the phone call with my problem resolved - even when I've had to work from home! :)

We've used IronEdge for ten years. They've provided a great experience. We've never had a problem they couldn't solve (and we've had some pretty complicated problems). We just came up for contract renewal, with the goal of reducing our …

Love Isreal! He was SUPER patient with me and got my monitors up and running without having to send in a replacement or calling on Dell specifically. There was a lot of troubleshooting involved but he was with me every step of the way!

I worked with Rafael Hernandez after my computer at work experienced the “blue screen of death” he was EXTREMELY helpful and patient. His customer service is 1,000/10.

Andrew was great! He provided prompt responses for my request, very professional and determined to help me fix my issue. Also, they were super easy to get ahold of; little to no wait time.

Talk about a doozy. I couldn't get my email to message even HR It's a new email and about 5 people told me they couldn't help me. But guess what got it done? Thank you, Kevin for a job.Well done.

I've had the ability to work with Bryson on a few occasions and he is great.

He has good vibes all around, great work ethic, great humor spiritually, and always helps me resolve my issues.

I have called IronEdge numerous times and they have helped me so much! Very friendly greetings and my thanks to the support they provide. Great Work!!

Thank you to Mrs. Abby her professionalism and attentiveness on resolving my issue with our scanner was hassle free and quick! I commend you on the services you have provided within these lasts 2 months. Thank you

Wonderful customer service! IronEdge is always quick to respond and when I need to speak to a representative, they are very knowledgable and helpful. The follow-up is also great.

At the chamber, we use IronEdge actively in our workspace. It's a honor to say that they've been a member since 2011. This team is excellent and always is ready to help our technical issues. We appreciate you so much IronEdge!

I recently received assistance from Luis Dominguez. The issue was resolved quickly, easily and Mr. Dominguez was friendly, polite and professional. Thank you!

Great customer service. Had an issue that got resolved promptly. I really appreciate the team at IronEdge Group.

Very professional. Erik and the team at IronEdge worked thru the issue to ensure all of the issues was resolved and that there were no hidden issues that would popup when I used my system. A pleasure to work with them.

The Iron Edge team is always prompt, professional and knowledgeable when I am in need of some IT assistance. Happy to have the support.

Very knowledgeable customer service support. Everyone listens to the issues and offers several options to resolve the issue or issues. Excellent follow through and follow up with the customer to ensure all issues have been resolved. Keep up the outstanding support and excellent customer service.

Awesome IT support company. We've been using them over a year and a half now and could not be happier. It's great for smaller companies to have IT specialists available to help you whenever you need without worrying about getting per incident bills. Highly recommend!

IronEdge Group has excellent service and really fast at identifying the issue and resolution. So happy our company moved over to IronEdge.

The first responder I spoke with was very helpful in walking me through my technical issues. I am not the smartest when is comes to computers and she was very patient and walked me through the process step by step and resolved my issues.

Anytime I have had to call on their technicians they have been very patient, friendly and very knowledgeable. When you are frustrated with your tech issue they will put you at ease relatively quickly. A+

I was locked out of my system and they responded pretty quickly to help me get back in so I wouldn't get behind on my work. Much appreciated! I love it when you get the help you need in a timely manner.

Extremely helpful and fast with responses! Also very timely, I had an appointment scheduled for 2:15pm, the call came exactly on time!